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FAQ

What is a Host? 


A Host or Listing owner: The person who lists the space on their Airbnb account. This is usually done by the property owner, a management company, or someone who lives on the property. 

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What is a Co-Host?
 

Is a friend, relative or management company that can take on guest interactions on your listing through Airbnb. A Co-Host usually works for a percentage or a flat fee.

 

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What is a Short Term/Vacation Rental Property? 

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A vacation rental or short-term rental property are accommodations that travelers can rent on a short-term basis, usually less than 28-days (or longer). These accommodations range from high-end luxury properties to spare bedrooms in other people’s apartments and can include homes, condos, villas, apartments and even tents, yurts and boats.

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Do I need insurance?


Each property is covered under Airbnb AirCover with up to $3M in damage protection. Airbnb reimburses you for damage caused by guests to your home and belongings and includes many specialized protections. Aircover also covers up to $1M in liability insurance. You’re protected in the rare event that a guest gets hurt or their belongings are damaged or stolen. With all this into account, we still highly recommend that property owners get short term rental insurance. 

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What can a Host/Co-Host/Manager help with?

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They can help a listing owner with all aspects of hosting, including caring for the space and the guests.

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  • Create a listing: Hosts/Co-Hosts can manage the listing—write titles and descriptions, take and upload photos, and determine pricing.

  • Update calendar: and pricing: Keep a listing’s availability up to date and manage the listing’s price settings, including seasonal pricing and weekly discounts

  • Manage reservations: Accept or decline trip requests 

  • Message guests: Get to know guests, answer questions, and coordinate arrival and departure on behalf of the listing owner

  • Get the space guest-ready: Help make sure the home is set up to welcome guests, including outfitting it with all the amenities.

  • Welcome guests in person: Greet guests, give them a tour of the space, and answer questions about the location

  • Help guests during their stay: If guests have an issue during their stay, we can communicate with them and fix the problem. For example, a guest is locked out or the Internet is down.

  • Write reviews: Co-Hosts can use their own Airbnb account to write guest reviews on behalf of the listing owner

  • Cleaning and maintenance: Work with a professional cleaning service, clean the space yourself, or both. For instance, a Co-Host may wash towels and sheets, while a cleaning service takes care of the kitchen and bathrooms. You can also handle general home maintenance and repairs.

  • Get support from Airbnb: Need help with a reservation or guest issue? Co-Hosts can handle the communication and find a resolution. 

  • Resolution Centre requests: Co-Hosts can send or request money from guests for things related to an Airbnb trip through the Airbnb Resolution Centre.

  • Co-Hosts cannot open or respond to damage- or insurance-related claims on Resolution Centre. Claims can only be opened by the Primary Host or Host owner.

  • Review transactions: In Transaction History, Co-Hosts can review payout transactions for listings to which they have been added (without being able to view the payout method information). For example, Co-Hosts can check the payout status and see when cancellations or alterations have been reflected.
    Just be aware, Co-Hosts are not permitted to access the listing owner’s payout or taxpayer information. And they can’t review the listing owner’s activity travelling on Airbnb as a guest.

  • If you decide you don't want your Co-Host to have access to the above tasks, you can just remove them as a Co-Host (taken from Airbnb website).

If you have any questions please feel free to contact us, we'd be more than happy to answer your questions. 

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​How does Pro-Host learn about my home before getting started?

Since we cater to primary homes and investment properties, we know this means a special level of care and attention needs to be paid to both the property and the guests. We spend a lot of time asking questions, getting to know the home and how to every day/weekly tasks like: mail collection, taking out trash, recycling etc. 

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Can Pro-Host manage my home if it's also one that i live in from time to time? 

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Yes! The properties that we manage are often the primary residences and vacation homes that owners use regularly throughout the year. This requires a much higher level of care and attention to the home and its inner workings. With your team we look after your home the same way we would look after our own. 

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How are pets and pet fees handled? 

Pets are only allowed if they are a service animal and if the property owner permits it. Pets are vetted before being approved (age, breed, house trained etc).
Pet fees are paid up front by the guest and are non-refundable. The pet fee goes to the homeowner. The homeowner may need to pay the cleaner additional fees depending on the mess left by the pet. 

If you do not feel comfortable having pets stay at your place, that is totally fine. The decision is up to the homeowner. 

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Where are towels and bed linens laundered? 

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It depends on the location of your home. To make things easy we recommend that laundry is performed at the home, when available. If it cannot be done at home we recommend a laundromat. This will be handled on a case by case basis. 

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Who pays the cleaning fee? 
 

Each guest/reservation is charged a cleaning fee as part of their stay. We  pre-determine an amount with your cleaners based on the time/size a standard cleaning should take for your home, including: outdoor areas, laundry, appliance wipe-down, organization and staging. 

 

Can I, as the homeowner stipulate strict rules (like no pets and no smoking, minimum age requirements etc?)

 

Yes! In fact when we get close to launching your property and going live we will spend ample time going through all of the traditional rules, we will ask about rules specific to your property and personal property. Note - the more rules, the more the perspective guest may not see your property listed online. Also, some rules may not be enforceable depending on the booking platform (Airbnb, VRBO etc.) like minimum age etc. 

Are there any cancelation fees if Pro-Host has confirmed bookings and the homeowner decides not to Host any longer?

 

Cancelations should be avoided at all costs. They tremendously impact the guest who has made the booking and other travel arrangements. They will also impact your host profile on the platforms and may result in a $1000+ fine.  Proper planning and booking days off in advance 

 

Please contact us if you have any other questions. 

 

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